Refund and Returns Policy:

RETURNS:

1.1. You have 7 daysfrom the date of purchase to request a return for eligible products.
1.2. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
1.3 To initiate a return, please contact our customer support team at [0501889677] to obtain a Return Merchandise Authorization.

REFUNDS

2.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
2.2. We will also notify you of the approval or rejection of your refund.
2.3. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within [7 ] days (typically 3-5 business days).
2.4. The refund amount will exclude any shipping charges or applicable fees incurred during the purchase process.
2.5. In case of refunds for promotional offers or discounts, the refunded amount will be adjusted accordingly based on the terms and conditions of the offer.

CANCELLATION

If you have placed an order but don’t want to receive it when the driver is already at your address, there may be additional costs involved if you choose not to accept the package. These costs cover the shipping expenses incurred by the delivery service.

Late or Missing Refunds:

3.1. If you haven’t received your refund within the specified timeframe, please check your bank account first.
3.2. If the refund is not reflected in your account, contact your credit card company or payment provider to inquire about the status of the refund.
3.3. If you have taken these steps and still have not received your refund, please reach out to our customer support team for further assistance.

SHIPPING RETURNS:

4.1. The cost of return shipping will be the responsibility of the customer, unless otherwise specified due to a defective or incorrect item being received.
4.2. We recommend using a trackable shipping service and purchasing shipping insurance for returning items, as we cannot guarantee that we will receive your returned item.

Damaged or Defective Items:

5.1. If you receive a damaged or defective item, please contact our customer support team within [X] days (typically 7 days) of receiving the product.
5.2. We may require photographic evidence or other proof of the damage or defect before providing a resolution.
5.3. Once the returned item is received and inspected, we will process the refund or provide a replacement based on availability and your preference.

Exchanges:

6.1. We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item separately.

Contact Information:

7.1. For any questions or concerns regarding our refund policy, please contact us at [0501889677].

Please note that this refund policy is subject to change without prior notice. It is recommended to review the policy periodically for any updates or modifications.

Last updated: [04-JULY-2023]

BEAUTY BAR
TAMANI ART BUILDING
DXB, UAE,